Take a peek under the hood
Chat is not the only form of rising digital customer contact. In many countries the rise of WhatsApp and Facebook Messenger are even stronger than chat. We are working on integrating all digital customer contact in one channel – our chat software. It will make life easier for your chat operators since they don’t have to switch between channels. Moreover, the software will prioritise what chats have to be answered first. Not having to switch between channels will increase the efficiency of your chat operators.