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Shortkey auto-trigger (Chat triggers) (beta)

The shortkey auto trigger is an automated connection between visitors’ questions and canned responses. When for example a visitor on a leasing website asks a question about addition, the shortkey auto-trigger will detect the question and automatically display answers in the canned responses list about addition. It gives the chat operator the possibility to chat by only clicking on canned responses, enabling chat operators to chat more quickly without making errors.

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