After finishing a chat conversation you enter the mail follow-up. Here the chat transcript can be directly forwarded to the correct department/person. Result codes assigned by the chat operator, can be connected to specific email addresses. E.g. a chat with result code ‘lead’ can be directed towards the email address of the sales department. Chat operators do not have to copy paste texts. All the chat operator has to do is click “OK” and the chat is redirected towards the correct email address. In case the chat operator has to make an important notification of the chat, this can be added manually. A convenient way to for example say that the chat demands a quick reply.