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Auto-forward & Hybrid chat

To make sure website visitors’ questions are always answered within 30 seconds the auto-forward function redirects chat conversations when chat operators don’t respond on time. Chats can either be redirected to another internal department or the experienced external chat operators of LiveChat Service. Chatting with both own employees and the external chat service is called hybrid chat. Hybrid chat can also be used to chat outside office hours. The chat operators of LiveChat Service are available from 07:00 – 23:00 during the week and from 09:00 – 23:00 on the weekends.

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