When I don’t have enough agents, can I forward chats to an external department? – Knowler

Frequently asked questions

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FAQ

When I don’t have enough agents, can I forward chats to an external department?

Yes. LiveChat Service provides chat operator teams in five different languages (English, German, French, Spanish and Dutch). They manage chats 24/7 for many different companies. When you don’t have enough agents, it is too busy, or you want to offer chat outside office hours, chats can be managed by the experienced chat operators of LiveChat Service.