My website visitors often have trouble paying, logging in or finding the right information. How can I help them in a better way?
In order to help website visitors better and increase conversion we developed the screenshare feature. Screenshare allows you to look at the active screen of the visitor without any installation or plug-in. The website visitor receives a unique code after clicking ‘share your screen’. This code is communicated to the chat / telephone operator giving him or her access to look at the active screen of the website visitor. Problems with paying, logging in or finding information are easily solved when the support team can look at the visitors’ screen. The chat or telephone operator can operate with a mouse to appoint, encircle and mark specific places on the screen.