Can I decide when I want my chat window to be online and offline? – Knowler

Frequently asked questions

What can we help you with

FAQ

Can I decide when I want my chat window to be online and offline?

Yes. There are three different ways to set your availability within the software.

  1. Only show invites when there is enough availability; this means that the chat will not be available when agents are logged in, but have their status set on ‘Not available’.
  2. Always
  3. When there are connected agents; this means that when agents are logged in, regardless of their availability status, visitors are able to chat.